1. Object
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by the establishment GITE GRANGE DEBOUT on its Site and its Mobile Services.
They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties.
Any reservation therefore implies full and unreserved acceptance of these conditions on the part of the customer.
All clients acknowledge having the capacity to contract, that is to say being of legal majority and not being under curatorship or guardianship.
The names "B-NOPOLIS", "Gite Grange Debout" and "site" refer throughout this text to the site named www.gitegrangedebout.fr and corresponding to the domain name available for consultation at www.gitegrangedebout.fr.
2. Scope
These general conditions of sale apply to all reservations made directly or online, via the Website or Mobile Services and its partners.
3. Opposition of the general conditions
In any case, the version of the general conditions of sale opposable to the customer is that in force at the time of his reservation on the Website or the Mobile Services or with his partners.
4. Reservation
Reservations can be made on the website, by telephone, by e-mail or by post.
The reservation will only be effective if the latter is guaranteed by the customer, either by communicating a credit card number with expiry date or by payment of a deposit, and after receipt of a detailed reservation confirmation.
Payment for all services will be made directly to the establishment (exceptions made for reservations prepaid at the time of reservation).
The establishment reserves the right to refuse any reservation in the event that the credit card number is incorrect or the reservation is incomplete.
Reservations regardless of their origins will be payable in euros only.
The establishment accepts the following credit cards: Visa, Mastercard and American Express, and has a secure reservation system (SSL) which protects and encrypts all sensitive data transmitted for the reservation in order to prevent any disclosure to a third party.
When registering the reservation or deposit, a debit authorization of the credit card will be made.
The customer is solely responsible for his choice of services and their suitability for his needs, so that the establishment cannot be held liable in this regard.
5. Payment
The customer must present himself at the establishment with the credit card which enabled him to guarantee the reservation or to make the prepayment.
The establishment may also ask him to present an identity document for the purposes of preventing credit card fraud.
Payment is debited at the establishment during the stay, except in the case of special conditions or rates where payment is debited at the time of booking (online prepayment on certain rates). This prepayment is called a deposit.
In the group lodging formula, the reservation becomes effective when the customer has sent the owner a deposit of 30% of the total amount of the price of the stay.
In the case of a rate not prepaid online, the establishment may ask the customer, upon arrival, for a security deposit or authorization to debit the credit card, in order to guarantee payment of the sums corresponding to the services consumed on the spot.
Four methods of payment of the deposit are possible:
- either by bank transfer to the order of the establishment and sent directly to the establishment
- or by bank card.
- either by ANCV holiday check (with prior acceptance by the establishment)
- either in cash (euro currency)
In this case, the reservation only becomes firm and definitive upon receipt of the deposit by the establishment, within the time limits set.
The establishment is entitled to request payment of the balance of the stay no later than 30 days before the start of the stay.
In the case, or the reservation intervenes less than 30 days before the beginning of the stay, the totality of the payment will be requested.
- payment of the balance: The balance is to be paid on arrival at the owner.
Consumption and additional services not mentioned in this contract will be payable at the end of the stay to the owner.
6. Right of withdrawal
The customer is reminded, in accordance with article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in article L. 121-21 of the Consumer Code. Consumption.
The Conditions of Sale of the reserved rate specify the terms and conditions for canceling and/or modifying the reservation.
7. Modification of stay
Any modification of reservation must be the subject of a request by email to the establishment or by telephone. The request will only become effective when the establishment has confirmed its acceptance in writing.
In the event of modification of the stay, the following conditions apply (except in cases of force majeure):
– In case of no-show on the scheduled arrival date, your credit card will be charged with the total amount of the balance of the stay.
– Any stay started is entirely due.
8. Cancellation of stay
Any cancellation of reservation must be the subject of a request by email to the establishment or by telephone. The request will only become effective when the establishment has confirmed its acceptance in writing.
In the event of cancellation of stay, the following conditions apply (except in cases of force majeure):
8.a Bed and breakfast formula
- Cancellation before the start of the stay: if the cancellation occurs more than 48 hours before the start of the stay, the deposit remains with the owner.
- If the cancellation occurs less than 48 hours before the start of the stay, the deposit remains with the owner who will also request payment of the balance of the price of the stay.
- If the customer does not appear before 8 p.m. on the day scheduled for the start of the stay, this contract becomes void and the owner may dispose of his guest rooms. The deposit remains with the owner who reserves the right to claim the balance of the price of the stay.
8.b Group accommodation formula
If the gîte is reserved for a stay, the deposit remains acquired by the owner. The owner may request the balance of the price of the stay, if the cancellation occurs less than 30 days before the scheduled date of the start of the stay.
8.c In the event of a shortened stay, the price corresponding to the initial stay remains fully acquired by the owner.
Unused additional services will be refunded
9. Force majeure
Force majeure means any event external to the parties that is both unpredictable, insurmountable and external to the parties, which prevents either the client or the establishment from ensuring all or part of the obligations provided for in the contract.
Are considered force majeure or fortuitous event those usually recognized by the jurisprudence of French Courts and Tribunals.
Each party cannot be held liable towards the other party in the event of non-performance of its obligations resulting from an event of force majeure.
It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the burden of the costs arising therefrom.
10. Price
Prices are in euros.
VAT is always included.
The prices indicated only include the services strictly mentioned in the reservation.
To the price mentioned in the reservation will be added, during invoicing, the additional services provided by the establishment during the stay and, if applicable, the tourist tax.
The applicable prices are those in force on the day of booking. Establishments, independent professionals, are free to vary their prices at any time. Only the price indicated in the booking confirmation is contractual.
11. Complaints, disputes
Any complaint must be made to the establishment and this, within 7 days from the date of stay.
In the absence of recourse to the conventional mediation procedure or to any alternative method of settling disputes within 30 days, each of the parties may seize the competent judicial court.
12. Responsibilities
It is up to the Establishment to take all guarantees and insurance necessary for the reception of the public in its Establishment and the exercise of its activity.
The establishment's liability is limited in the event of theft of goods or objects when they have been entrusted to its care only.
The customer must ensure the safekeeping of his goods and materials. The customer must inform the establishment of any deterioration which he is responsible for. He is responsible for all the damage caused by him and undertakes, in the event of deterioration of the places made available (bedroom, common areas such as swimming pool, jacuzzi, garden, lounge, sanitary facilities) to bear the costs of repair.
Also any behavior contrary to morality and public order will cause the establishment to ask the customer to leave the establishment without any compensation and or without any refund if a payment has already been made. If no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment.
The customer undertakes not to invite any person whose behavior is likely to harm the establishment, the latter reserving the right to intervene if necessary. The customer may not bring in drinks or food from outside without the prior authorization of the management. The customer undertakes to ensure that participants and their guests comply with all of the establishment's rules and regulations (in particular the smoking ban). The client will take care that the participants do not disturb the operation of the establishment nor jeopardize the security of the establishment as well as of the people who are there.
Unless expressly provided otherwise, the client must vacate the room before noon on the day the reservation ends. Otherwise, he will be billed for an additional night.
Pets are not allowed at GITE GRANGE DEBOUT, out of respect for our allergic guests, and for hygienic reasons.
GITE GRANGE DEBOUT offers free WIFI access allowing customers to connect to the Internet. The client undertakes that the computer resources made available by the establishment are in no way used for the purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright or a neighboring right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in books I and II of the code of intellectual property when this authorization is required. If the client does not comply with the aforementioned obligations, he would risk being accused of an offense of counterfeiting (article L.335-3 of the intellectual property code), punishable by a fine of 300,000 euros and three years imprisonment . The customer is also required to comply with the security policy of the establishment's internet service provider, including the rules for using the security means implemented in order to prevent the illicit use of resources. computer systems and to refrain from any act affecting the effectiveness of these means.
The photographs presented on the Site and the mobile services of the establishment or those of the partners are simply indicative. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give an overview as exact as possible of the accommodation services offered, variations may occur, in particular due to the change of furniture or any renovations.
The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to the third party, unpredictable and insurmountable, due to the customer, in particular the unavailability of the Internet network, impossibility access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank.
13. Relocation
In the event of an exceptional event or the impossibility of making the reserved room available to the client or in the event of force majeure, the establishment reserves the right to have the client fully or partially accommodated in an establishment of equivalent category, for services of the same nature and subject to the prior agreement of the client.
Any additional cost of the room, transportation between the two establishments and a telephone call remain the responsibility of the establishment.
14. Mediation
The decree of October 30, 2015 relating to the mediation of consumer disputes, which transposes into French law Directive 2013/11 / EU of May 21, 2013 relating to the out-of-court settlement of consumer disputes, and Order No. 2015-1033 of August 20, 2015 relating to the out-of-court settlement of consumer disputes, specify the conditions for the application of article L152-1 of the Consumer Code, which obliges professionals from all consumer sectors to propose a mediation procedure in case of litigation with their customers. According to the law, the outcome of mediation must take place within 90 days. We invite you to make your requests exclusively by email which will provide a dating of your correspondence and to keep a personal archive.
Internal mediation
For all disputes that have not found solutions, we invite you to contact the Internal Mediation service, which undertakes to provide you with a satisfactory response within 30 days.
In case of dissatisfaction, it is brought to your attention the appeal to an external mediator of your choice.
External mediation
You will find on the government website all the official information concerning mediation: http://www.economie.gouv.fr/mediation-conso
We invite you to consult the Medicys website: https://www.mieist.bercy.gouv.fr
If you are a FEVAD member or want to consult or join them: http://www.mediateurfevad.fr
The DGCCRF website: https://www.economie.gouv.fr/dgccrf
You can also consult the remedies of the European Commission: https://webgate.ec.europa.eu/odr/main/?event=main.home.show
We bring to your attention the existence of the European authority, called upon to rule by binding decisions on disputes concerning cross-border processing activities, thus guaranteeing a uniform application of EU rules and avoiding different responses being brought to the same case in several jurisdictions: https://edpb.europa.eu/edpb_fr
15. Applicable law
These conditions of sale are subject to French and European law.
16. Cottage rental
We ask you to respect the tranquility of the place and the neighborhood.
Festive event not authorized (no noise pollution will be accepted).
A security deposit will be requested by credit card pre-authorization at the latest when paying the balance of the stay for the rental of the cottage.
In the impossibility of carrying out the banking operation, the stay will be considered as cancelled. All sums paid to the establishment will be retained.
An incoming and outgoing inventory will be carried out.
In the event of non-compliance with the rules of life of the establishment, we reserve the right to collect all or part of the security deposit.
17. Spa access
The outdoor spa is accessible all year round until 10:00 p.m. maximum, by reservation and depending on weather conditions (at an additional cost in bed and breakfast formula).
18 - Arrival: The client must arrive on the specified day and at the times mentioned in this contract. In case of late or delayed arrival, the customer must notify the owner.